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Privacy Policy

PRIVACY POLICY

Effective Date: July 1, 2017.

By using the FREESTREAM website and/or any of FREESTREAM’s online or mobile products, FREESTREAM hardware or software, or other services (“Services”), including when you access the Services through game system platforms or mobile devices, you agree to FREESTREAM’s Privacy Policy and that we, Silverlake Systems, Inc., may process, transfer and store your information in the United States.

IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SERVICES.

We will post any modifications or changes to the Privacy Policy on the FREESTREAM website. We reserve the right to modify this Privacy Policy at any time, so we encourage you to review it frequently. If we make a material change to this Privacy Policy, we will notify you by email or by means of a notice on the FREESTREAM website prior to the changes taking effect. Your continued use of the Services signifies your acceptance of our Privacy Policy as modified.

1.  The Information We Collect

Information You Provide

FREESTREAM collects a variety of information that you provide directly to us, including any information that may be contained in videos, comments, or other submissions you upload or post to the Services.  FREESTREAM may collect information from you in the context of:

- Customer support and technical assistance

- Registration of your FREESTREAM products

- Providing updates to you regarding your FREESTREAM products

Obtaining FREESTREAM device firmware and application software updates;

Newsletter subscriptions;

Access to FREESTREAM products or services on social networks or third party services;

Services provided online, by way of your mobile device or the FREESTREAM software; and

Other uses of the Services where information is requested for use and/or participation.

Information We Automatically Collect

When you use FREESTREAM’s Services that connect to the Internet, including, but not limited to, when you access the Services via FREESTREAM devices and mobile applications, we may collect certain information as described below for such purposes as improvement of our products and software services, troubleshooting bugs, providing the Services, managing the Services, security and monitoring purposes, tracking and analyzing usage, providing content for referring traffic sources and improving overall performance of the Services.  We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

As discussed further below in Section 2, we may collect and store this information in a way that it is linked to you personally, unless you have chosen to opt out.

FREESTREAM Devices

When you connect your FREESTREAM device to the Internet, we may automatically receive certain information about your FREESTREAM device and your use of it, including serial number, firmware version, log files, settings, and other similar usage information.  This information helps us to improve our products and services, troubleshoot bugs, and analyze device errors.

Mobile Software Applications

When you use a FREESTREAM mobile application we may automatically receive certain information about your mobile device and use of the application, including a mobile device identifier (e.g., a UDID or IDFA on Apple products like the iPhone and iPad), operating system, version, and other similar information, such as time spent in different portions of the FREESTREAM mobile application.  We may also collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the Services), as detailed further below.

Information from Other Sources

FREESTREAM may receive information about you from third parties, such as commerce partners, marketers, social network services, and other parties that we may use to supplement the information that we collect directly from you.  If you connect to a third party network (such as a social network), platform, or service through the Services, you are authorizing us to collect, store, and use in accordance with this Privacy Policy any and all information that you agreed the network or other third party platform could provide to FREESTREAM based on your settings on the third party network or platform.  Your agreement takes place when you connect with the third party network, platform, or service via our Services, and/or when you connect with one of our applications through one of these services.

Anonymous or De-Identified Data

We may collect data that is already in anonymized or de-identified form or we may manually anonymize and/or de-identify information collected by the Services or via other means so that the information does not identify you. Our use and disclosure of aggregated and/or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation for any purpose.

2.  Uses of Information

FREESTREAM may use the information it collects for various purposes, including but not limited to:

Service Improvement – As discussed throughout this Policy, we will use information to understand how users interact with our Services, improve the overall FREESTREAM customer and product experience, and perform research and analytics.

Customer Service - Based upon the information you provide us at the time of FREESTREAM product registration or purchase, we will communicate with you in response to your inquiries, to provide the services you request. We will communicate with you by email or telephone, in accordance with your preferences.

Newsletters, Special Offers and Updates - We will occasionally send you information on products, services, special promotions, contests, events, and opportunities to interact with FREESTREAM and our community. You can sign up to receive these emails from us on our newsletter sign up page and/or during checkout while purchasing a product. Out of respect for your privacy, we present the option NOT to receive these types of communications. Please see the “Your Choices" section below for more details on how to unsubscribe or opt out of these communications from FREESTREAM.

Service-Related Announcements - We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email, push notification, or an in application or web based communication.

3. Sharing and Disclosure of Information

FREESTREAM does NOT share, sell, rent or trade information (unless it has been anonymized or de-identified) with third parties for their own promotional purposes, and will only share information as outlined below or with your consent.

Co-Branded Websites - At times FREESTREAM will partner with third party websites in a co-branded relationship, where a co-branded web page(s) is used to promote FREESTREAM products, services, photos, or videos. These web pages may be designed to look and feel just like FREESTREAM.live but are actually hosted on a different domain. When we enter into co-branded partnerships we may at times share your name and email address in order for FREESTREAM to communicate with you about FREESTREAM related promotions, news, and updates via tools provided by our third party co-branded partner website. Information collected on third party co-branded webpages may not be covered under our Privacy Policy. All information collected on third party co-branded websites is owned and controlled by that website’s privacy policy. Please be sure to read the privacy policy of any website that asks you to submit information.

Service Providers - We use third party service providers to offer or facilitate services on our behalf, such as a shipping company to fulfill orders, a credit card processing company to bill you for goods and services, and an email service provider to send out emails on our behalf. When you order products from FREESTREAM, we will share your information as necessary for such third party services providers to provide the applicable service to us or on our behalf. These third parties are prohibited from using any identifying information about you for promotional purposes.

Business Transactions - Information that we collect is considered a business asset. As a result, if we go out of business, enter bankruptcy, or if we are acquired as a result of a transaction such as a merger, acquisition or sale of some or all of our assets, your information may be disclosed or transferred to a third party acquirer in connection with the transaction.

Legal Compliance - We reserve the right to access and disclose your information when we believe in good faith that such disclosure is necessary to:  (a) enforce legal rights and comply with the law; (b) comply with an order from a government entity or other competent authority, (c) prevent or address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage; (d) protect our rights, prevent fraud and/or comply with judicial proceeding, court order, or legal process served on FREESTREAM.

Law Enforcement - We may be required to disclose your information to government or law enforcement officials in response to a lawful request by a public authority or if we have to do so to comply with a legal obligation, including to meet national security or law enforcement requirements. We can also disclose your information in order to apply or enforce our terms and conditions or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent or prevent any illegal activity (including for the purposes of fraud protection and credit risk reduction).

You will be notified when any identifying information about you is collected or shared by any third party that is not our service provider, so you can make an informed choice as to whether to share your information with that party. If you do not wish to have your information shared and want to opt out from receiving further communications from any third party that is not our agent or service provider, please contact that third party directly.

4. Your Choices

FREESTREAM provides you with a number of choices with respect to the information we collect and use as discussed throughout this Policy.  Some of your choices include:

Marketing Communications.  If you purchase a product but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form by leaving the “Opt-In” checkbox blank. If you no longer wish to receive our newsletter and promotional emails, you may opt out of receiving them by following the instructions included in each newsletter or email.

5. Third Party Website Links and Features

FREESTREAM’s Services may contain links to or features from other websites. This Privacy Policy covers the privacy practices by FREESTREAM, and does not cover the privacy practices of third party websites or features.  FREESTREAM is not responsible for the privacy policies and/or practices of third parties.  When linking to another site or using a third party service, you should read the privacy policy on that site or service.  To the extent certain third party website features are available on the FREESTREAM services, the terms of use and privacy policy of that third party site and/or features apply.

6. Changes in Our Privacy Policy

From time to time, our information practices may change. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on our website or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page. To access the Privacy Policy for your territory please change the country setting on the Site by clicking the country link in the top right corner of the pages.  If specific terms are not available, we will default to this English version.

7. How We Protect Your Information

The security of your information is important to us.  We have implemented reasonable administrative, technical, and physical security measures to protect against the unauthorized access, destruction or alteration of your information based on its sensitivity. Despite our best efforts, however, no security measures are completely impenetrable.

8. Contact Info

If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please contact us at the following contact details: connect@freestream.live